Cherriots Call Center

(Formerly know as TripLink)

Call Monday through Friday 6 a.m. to 7 p.m. and Saturday 10 a.m. to 4 p.m.

The Cherriots Call Center takes reservations for Cherriots LIFTCherriots Shop and Ride and Polk County Flex. The Cherriots Call Center also provides Non Emergent Medical Transportation (NEMT) to eligible Oregon Health Plan (OHP) clients traveling to covered medical services. 

To schedule a ride:
Voice: 503-315-5544
Toll Free: 888-315-5544
Oregon Relay Service: 7-1-1
Fax: 503-315-5514

The Call Center is closed on New Year’s Day, President's Day, Memorial Day, Fourth of July, Veteran's Day, Thanksgiving and Christmas Day.

Book in Advance
Cherriots LIFT and Cherriots Shop and Ride services may be booked up to 14 days before your trip, but no later than 5 p.m. the day before you want to ride. Polk County Flex rides should be booked two days in advance. For Non Emergent Medical Transportation, you should call to schedule your ride at least two business days in advance if possible.

When to Be Ready
You should be ready, watching and waiting at the beginning of your 30 minute pickup window. Transportation providers wait five minutes once they arrive within the pickup window before moving to the next reservation.

When you need to cancel a ride or change your pick up time, you must call the Cherriots Call Center as soon as possible.

No-Show Policy
When you are not ready at your pick up time, and have not canceled the ride at least two hours in advance of the scheduled time, the ride is considered a no-show. Continual no-shows may result in a specific transportation provider refusing to continue providing service, since transportation providers do not get paid for no-show rides. Because of the limited number of transportation providers under contract with Cherriots, it is imperative that you make every reasonable effort to avoid no-shows and cancel unnecessary rides appropriately. Failure to cancel in a timely manner may limit available transportation resources and make transportation more difficult for all our clients.