Non Emergent Medical Transportation

ATTENTION: Starting March 1, 2018, LogistiCare will be the new provider of Non Emergent Medical Transportation. Their member telephone number is 1-844-544-1397 and they are now taking reservations for March medical trips.

Through the Cherriots Call Center (formerly know as TripLink), Cherriots provides Non Emergent Medical Transportation (NEMT) to eligible Oregon Health Plan (OHP) clients traveling to covered medical services. Cherriots will verify your eligibility prior to providing services. This includes determining if you are in a managed care plan.

Service Hours
Non Emergent Medical Transportation is provided 24 hours a day, 365 days a year. To schedule after hours or weekend transportation be sure to call as far ahead as possible. Call the Cherriots Call Center Monday through Friday 6 a.m. to 7 p.m. and Saturday 10 a.m. to 4 p.m. at:

Voice: 503-315-5544
Toll Free: 888-315-5544
Oregon Relay Service: 7-1-1

Wheelchairs and Scooters
If you use a wheelchair, Cherriots providers will assist you up and down curbs only if you ask. If your wheelchair is oversized, you must tell the Cherriots Call Center so the right vehicle can be sent. If you use a scooter, you may be asked if you want to transfer into a vehicle seat for your own safety, but you are not required to do so.

Mobility Aids
Walkers or canes need to be safely stowed in the vehicle once you have been seated. Portable oxygen tanks must also be secured while being transported. The driver will help you secure equipment if necessary.

Service Animals
Service animals trained to assist people with disabilities are permitted on all Cherriots vehicles, but you must notify the Cherriots Call Center in advance.

Personal Care Attendant
A personal care attendant should accompany you if you are unable to travel by yourself. You are responsible for providing your own personal care attendant. One personal care attendant can travel with you at no cost. Additional riders may have to pay a fare or a shared ride cost.

When you need to cancel a ride or change your appointment time, you must call the Cherriots Call Center as soon as possible.

No-Show Policy
When you are not ready at your pick up time, and have not canceled the ride at least two hours in advance of the scheduled time, the ride is considered a no-show. Continual no-shows may result in a specific transportation provider refusing to continue providing service, since transportation providers do not get paid for no-show rides. Because of the limited number of transportation providers under contract with Cherriots, it is imperative that you make every reasonable effort to avoid no-shows and cancel unnecessary rides appropriately. Failure to cancel in a timely manner may limit available transportation resources and make transportation more difficult for all our clients.

For more detailed information on Non Emergent Medical Transportation, download the Cherriots NEMT brochure.