Planning Your Trip
If you have any questions, call Customer Service at 503-588-2877 (BUSS) and they can help you find the best route to take. Transit Hosts are also available outside at the Downtown Transit Center rain or shine to answer questions.
If you need individual training on planning your trip, how to pay the fare, or using a mobility device on the bus, contact our Travel Training program by calling 503-361-7571 or emailing email@example.com.
At the Bus Stop
Locate your stop: Cherriots bus stops are blue and white, with the universal symbol for buses on top. Many stops also have seating and shelters for your convenience.
Get there early: plan to be at your bus stop five minutes before the scheduled departure time. Getting to your stop early ensures you won’t get left behind no matter what happens.
Be visible: when you see the bus coming in the distance, don't just sit in the shelter, but stand near the bus stop sign in order to make sure the driver sees you. At night, wear reflective clothing or wave a flashlight to alert the driver.
Step back: stand back from the curb when the bus approaches - buses get as close to the curb as possible to make it easy to get on board. Keep children close to your side and away from the street.
Take your time: wait for the bus to come to a complete stop, the doors to open, and allow any riders to exit before you try to board. The driver will motion to you if someone needs to exit. And make sure it’s the right bus before you board – just check the sign above the windshield. If you have a bicycle, visit our Bicycling page for instructions on loading and unloading your bike.
Have your fare ready: to avoid delays, please have your fare ready. Exact change is accepted on the buses, credit cards are not. For details on paying your fare at the farebox and how to buy passes, visit our Fares and Passes page.
Get comfy: take your seat right away. Seats in the front are reserved for seniors and people with disabilities. Hang on to the nearest seat or bar because the bus may pull away before you are fully seated.
On the Bus
Be respectful to others: make the ride enjoyable for all by using headphones with your phone, keeping the aisle clear, not eating or drinking (hard-sided cups with lids are OK), refraining from smoking or vaping, not carrying weapons, and keeping language clean in a low voice. For more information on what's allowed and what's not, visit our Security page.
Make room for seniors and people with disabilities: you are required to move for seniors and people with disabilities in the priority seating near the front door. You're welcome to sit there if it's not needed by others.
Stow your strollers, carts, and oversize items: strollers are allowed on the bus. If possible, remove your child from the stroller before entering the bus and stow the stroller behind a seat. If you have a double-stroller or it doesn't collapse, use the ramp and ride in the priority seating area at the front. For more information on riding Cherriots with children, visit our Riding with Kids page. Carts and oversize items are also allowed on the bus, but they must not block the aisle. When empty, the cart should be collapsed, and when full, it should be stored behind a seat.
Using your mobility device: all buses are ADA-accessible and we welcome all riders using wheelchairs, power chairs, scooters, and walkers. For details on using these devices on board, visit our Accessibility page. To arrange individual training for using these devices on Cherriots buses, visit our Travel Training page. You can also Request Reasonable Modifications to make your trip easier.
Bring your animal: service animals are welcome on board. For more information on service animals, visit our Accessibility page. All other animals such as dogs and cats must be in secure containers to ride Cherriots.
Getting Off the Bus
Pull the cord: at least one block before your stop, pull the cord above the windows to let the driver know you want to get off. The digital sign in the front will say "Stop Requested" to let you know it worked.
Grab your stuff: make sure you have all your belongings as the bus gets close to your destination.
Hold on: it can be hard to keep your balance when the bus stops suddenly. Always wait for the bus to come to a complete stop before you stand up. If you are already standing, please use the available hand holds to avoid bumping into others.
Avoid traffic jams: exit through the rear doors whenever you can so that new riders can easily board through the front doors.
Wait to cross: wait for your bus to pull away before crossing the street and NEVER cross in front of the bus.
Transfer to another route: if you're transferring to another route at one of our transit centers, just read the signs and check the posted schedules to confirm you have the right bay. Transit Hosts at the Downtown Transit Center are also available to answer questions.
If you have any other questions about how to ride the bus, please call Cherriots Customer Service at 503-588-2877 (BUSS) and we'll be glad to help!