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Umo

Paying your fare just got easier!


Umo is here! Get started today!

Umo is a reloadable electronic fare payment system that provides riders with an additional way to pay their fare on the bus by tapping a reloadable card or by holding their phone (mobile app) to an electronic fare reader as they board the bus.

Pay with the Umo Mobility App

With Umo, you have another way to purchase your pass. No more need to buy a pass in person or have exact change for the farebox on the bus. Simply link a debit or credit card and add funds to your account through the app whenever it is convenient for you.

How does it work?

1. Download the Umo Mobility App from your preferred app store below. 

Download on the App Store

Get it on Google Play

2. Once you install the app, open it and follow the on-screen instructions to set-up your account.
3. To purchase fare, select “Buy” in the “My Wallet” section of the home screen.
4. Choose to “Add Cash” or “Buy Passes.”
Note: To take advantage of fare capping you must utilize stored value. To learn more about how fare capping works go here.
5. Select the pass or the cash amount, then enter your payment information.
6. Your purchase will now be displayed in the “My Wallet” section.

What about when it's time to ride?

Before boarding, open the Umo Mobility App and select "Validation Code" in the "My Wallet" section.
 


When boarding, show the QR Code to the electronic reader to pay your fare. It will beep and show a green light to confirm payment.


Finally, make sure to keep your account loaded with sufficient funds or an active pass to avoid getting declined at the reader and delaying boarding. 

Pay with the Cherriots Tap Card

The Cherriots Tap Card is your ticket to transportation on Cherriots services in the Mid-Willamette Valley. Simply load the Cherriots Tap Card with money through the Umo Passenger Portal or at Customer Service and pay for rides with the tap of a card.

How does it work?

Go to Cherriots Customer Service to get a tap card. While you're there you can purchase a pass or add cash to your tap card. 

If you want to add cash or purchase a pass for your Cherriots Tap Card online, follow these steps:

1. Log in to your Umo account at UmoPass.com.
2. Go to the "My Wallet" tab.
3. Click "Buy" in the upper right corner.
4. Select whether you want to add stored value or purchase a pass.
Note: To take advantage of fare capping you must utilize stored value. To learn more about how fare capping works go here.
5. Select an amount to add or the pass you wish to purchase.
6. Use a saved payment method or add payment details.
7. Click "Purchase."

What about when it's time to ride?

Have your tap card ready before you board. As you enter the bus hold the card close to the electronic fare reader. It will beep and show a green light to confirm payment. No need to insert or swipe the card — just a quick tap and you're good to go. Finally, make sure to keep your Cherriots Tap Card loaded with sufficient funds or an active pass to avoid getting declined at the reader and delaying boarding. 

 

How to Redeem a Benefit Code - Umo Mobility App

 

 

You will get a confirmation that your code has been successfully entered and can start riding! If you want to check your pass, navigate to your wallet and select "Passes."

How to Redeem a Benefit Code - UmoPass.com

You will get a confirmation that your code has been successfully entered and can start riding! If you want to check your pass, navigate to "My Wallet."

Do you have more questions? Check out our FAQs.

Do you have more questions? Check out our FAQs.

Benefits of Umo

  • No need to carry cash or coins and have exact change on the bus
  • Add money to your account when it is convenient for you through a linked bank/credit account
  • Never pay more than you need to with fare capping (see how fare capping works below)
  • Recoverable account balance if you lose your card (see details below)
  • Improving onboard cleanliness by reducing farebox touchpoints with the introduction of contactless payments
  • Faster boarding with a quick tap of the card or scan of your phone

Frequently Asked Questions - Quick Links

General

What is the Umo system?

How does Umo work?

What is Umo Cash/Stored Value?

Umo Mobility App

How do I use the Umo Mobility App?

How do I pay my fare with the Umo Mobility App?

Cherriots Tap Card

Where do I use the Cherriots Tap Card?

How much does it cost to get a Cherriots Tap Card?

Where can I reload funds on my Cherriots Tap Card?

Does the Cherriots Tap Card have to be registered?

What if I lose my Cherriots Tap Card?

What if I replace my Cherriots Tap Card and find my missing card afterwards?

Paying Fares

Can fare be paid for more than one person with the same tap card or app?

What if I qualify for reduced fare?

What if I get declined at the reader?

Account Management

How can I check my stored value balance?

How do I check my pass expiration date?

How do I know if the correct fare has been deducted from my account?

Can I use both the Cherriots Tap Card and the Umo Mobility App?

Will I be charged any fees for having or using my Umo account?

Can I get a refund?

Umo Features

What is autoload?

What are alerts?

What is fare capping?


Frequently Asked Questions - Answers

General

What is the Umo system?

Umo is a reloadable electronic fare payment system that provides Cherriots riders an easy way to pay for their fare by tapping either a pre-loaded card or by holding their phone (Umo Mobility App) to an electronic fare reader as they board the bus.

Return to FAQ Quick Links

How does Umo work? 

You pre-load fare in your Umo account (tap card or app), which may include purchasing day or month passes, or adding stored value to be used at a later time. Then, when boarding, you pay fare by simply tapping your card or holding your phone to the reader.

Return to FAQ Quick Links

What is Umo Cash/Stored Value? 

Umo Cash/Stored Value is money that is stored in your account for later use. Instead of buying a pass, you pay a fare with each boarding of a Cherriots bus. Once you have paid total fares equal to the cost of a day or monthly pass, no more fare is required to ride for the duration of that day or calendar month - this is called fare capping. You can check your balance through the Umo Passenger Portal (UmoPass.com), the Umo Mobility App (for mobile app accounts), or at Cherriots Customer Service. 

NOTE: Umo Cash/Stored Value can NOT be used to purchase passes.  

Return to FAQ Quick Links

 

Umo Mobility App

How do I use the Umo Mobility App? 

Download the Umo Mobility App from your smartphone’s app store and select Cherriots as your transit provider. Then, move through the steps to set up an account and purchase a pass or add value to the account for future fare payments. 

Return to FAQ Quick Links

How do I pay my fare with the Umo Mobility App?

Just like any other payment method, be ready to pay your fare before the bus arrives. Simply open the “wallet” within the app to display the dynamic QR code. When you board the bus present the QR code to the electronic reader. With the screen of the device facing the reader, position the QR code so that it is completely over the glass portion of the reader and within three inches of it. Once the QR code has been accepted, a green light accompanied by an accepted sound will indicate that fare has been paid.

NOTE: Cracked screens or low brightness levels can affect the reader's ability to scan the QR code on your phone. 

Return to FAQ Quick Links

 

Cherriots Tap Card

Where do I use the Cherriots Tap Card?

Umo electronic fare readers, installed next to the fare boxes on our buses, allow riders to “tap” their card as they board. The card is held toward the bottom of the reader, within three inches. Once read, a green light accompanied by an accepted sound will indicate that fare has been paid.

Return to FAQ Quick Links

How much does it cost to get a Cherriots Tap Card?

New or replacement tap cards are $3 and are available at Cherriots Customer Service located at the Downtown Transit Center, 220 High St. NE.

Return to FAQ Quick Links

Where can I reload funds on my Cherriots Tap Card?

A rider can add funds to their account online at UmoPass.com, by calling (503-588-2877), or by visiting Cherriots Customer Service at  220 High St. NE. Please note, cash payments must be made in person at Cherriots Customer Service.

Return to FAQ Quick Links

Does the Cherriots Tap Card have to be registered?

Registration is not required but is recommended. Registering allows you to purchase fares online and recover fare that is in your account if the card or mobile device is lost or stolen. Your personal information is private and is only used for account purposes. Registering a tap card can be done by visiting UmoPass.com, selecting "I want to use a card" option and then adding the tap card number, a username, and a password. Additionally, you can contact Cherriots Customer Service at 503-588-2877 or visit Customer Service at the Downtown Transit Center.

NOTE: For riders who choose not to register their account, it is strongly recommended that they take a picture of the back of their tap card so that their account can be quickly recovered via the account number that is located on the card. Without registering the card or knowing the account number, there is no way to recover funds left on the account if the card is lost.

Return to FAQ Quick Links

What if I lose my card?

If you lose a registered Cherriots Tap Card, you can visit Cherriots Customer Service to purchase a replacement tap card ($3). Existing passes, Umo Cash, and account information will transfer to the replacement card once the new tap card is registered. Please keep in mind that you will be responsible for the $3 cost of the replacement card, which does not get applied to your account balance.

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What if I replace my Cherriots Tap Card and find my missing card afterwards?

Once a tap card is replaced the lost or missing card becomes permanently void and will no longer work in the system.

Return to FAQ Quick Links

 

Paying Fares

Can fare be paid for more than one person with the same tap card or app? 

No. Each rider must have their own card or mobile device with their own pass or stored value.

Return to FAQ Quick Links

What if I qualify for reduced fare?

If you qualify for reduced fare you must visit Customer Service to have your Umo account updated to reflect the reduced fare rate. Once the account is updated, you will be able to purchase discounted fares online at UmoPass.com, through the Umo Mobility App (for mobile app accounts), or at Cherriots Customer Service. Contact Cherriots Customer Service at 503-588-2877 for more information on reduced fare requirements.

Return to FAQ Quick Links

What if I get declined at the reader? 

If the mobile app or tap card is declined at the reader, an explanation for the declined fare payment is displayed on the reader screen. You can also get information about your Umo account at UmoPass.com, the Umo Mobility App (for mobile app accounts), or by contacting Cherriots Customer Service.

Return to FAQ Quick Links

 

Account Management

How can I check my stored value balance?

You can check your registered Umo account’s stored value balance in the following ways:

  • Umo Passenger Portal (UmoPass.com)
  • Using the Umo Mobility App (for mobile app accounts)
  • Cherriots Customer Service

Return to FAQ Quick Links

How do I check my pass expiration date?

You can view the expiration date of any pass in your Umo account:

  • By signing on to your Umo account at UmoPass.com and selecting the My Products link in the navigation bar at the top of every screen.
  • By signing on to your Umo Mobility App and navigating to the home screen (for mobile app accounts).
  • By viewing the display of the reader whenever a pass is used to pay the fare. The expiration date of the pass used will be included in the information shown on the fare confirmation screen.
  • By visiting or calling Cherriots Customer Service.

Return to FAQ Quick Links

How do I know if the correct fare has been deducted from my account? 

If you use stored value to pay for fare, the information displayed on the electronic fare reader will include the amount paid for fare and the remaining balance of the Umo account. If you use a day or month pass, the reader will display the type of pass and the expiration date.

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Can I use both the Cherriots Tap Card and the Umo Mobility App?

No. Each account can only be tied to one or the other. You can transfer funds from a tap card account to an app account but you cannot have an account tied to both simultaneously. To switch from a tap card to the app, the Umo Mobility App will prompt you to enter the card number. When the account is converted to a mobile app account, the tap card is no longer usable.

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Will I be charged any fees for having or using my Umo account?

Cherriots does not assess any fees for opening or using a Umo account. You may be charged fees by your bank card provider for the use of your bank card to make purchases at UmoPass.com or on the Umo Mobility App. Your mobile network provider may charge you fees for sending or receiving messages using the Umo Mobility App or using your mobile device to connect to UmoPass.com.

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Can I get a refund?

In alignment with our current refund policy Cherriots will not offer refunds for Umo Cash, Stored Value, or passes. 

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Umo Features

What is autoload?

Autoload is an optional service that will add $5 of stored value to your Umo account when your balance gets below the price you would pay for a single day pass or if an eligible pass is nearing its expiration. To use autoload, the Umo account must be registered.

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What are alerts?

Alerts are automated messages that are sent to riders by Umo. Umo account holders can customize the types of alerts that are sent to them. If they are using the Cherriots Tap Card, alerts will be sent to their email address. Those using the Umo Mobility App can choose to receive the alerts as a push notification to their mobile device or as an email.

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What is fare capping? 

Fare capping allows you to put money in your Umo account (Umo Cash/Stored Value) and pay a fare with each boarding of a Cherriots bus. Once you have paid total fares equal to the cost of a day or monthly pass, no more fare is required to ride for the duration of that day or calendar month. Monthly fare capping only applies to fares paid beginning the first day of each month. Stored value with fare capping is the smart way to pay for fare, especially for riders who are unsure how many transit trips they will make in a day or month.

NOTE: You will still need to continue tapping your card or scanning your mobile device every time you board the bus even if you have reached your fare cap for the day/month.

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