ADA Policy
The Americans with Disabilities Act, Title II, states, in part, that “no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination in programs, services or activities sponsored by a public entity.” At Cherriots, we are committed to complying with the requirements of Title II of the ADA in all of its programs, services, benefits and activities.
ADA Grievance Procedure: Submitting a Title II Grievance
All grievances concerning discrimination in provision or accessibility of Cherriots programs, services, benefits or activities, or about a response to a request for accommodation or modification of programs, services, benefits or activities, should be submitted to Cherriots.
ADA Comment Form
A formal grievance may be submitted to:
ADA Coordinator
555 Court Street NE, Suite 5230
Salem, OR 97301
Phone: 503-361-7588
Fax: 503-588-5119
Email: sueann.coffin@cherriots.org
The grievance should be submitted as soon as possible and no later than sixty (60) days following the actions upon which it is based. The grievance must describe the facts, including, if applicable, the date, time and location of the actions that are the subject of the grievance, and must state the requested remedy. Persons submitting grievances must include their name, address, telephone number and an email address, if one is available.
Within fifteen (15) calendar days after receipt of the grievance, the ADA Compliance Officer, or his/her designee, shall meet with the person making the grievance to discuss the grievance, gather additional information and identify possible resolutions. Within twenty-one (21) calendar days following the meeting, the ADA Compliance Officer or designee shall respond to the grievance in written or other accessible format. The response shall explain Cherriots conclusions regarding the allocations made by the person who made the grievance and, if appropriate, suggest options for resolving the grievance.
Review of Grievance Request
The person making the grievance may request review of the grievance if she/he is dissatisfied with the ADA Compliance Officer’s response or proposed resolutions. Review requests must be made within fifteen (15) calendar days from the date of the ADA Compliance Officer’s response and may be submitted by mail, phone, or fax.
Requests for grievance review can be made to:
Cherriots Office of the Chief Operating Officer
Attn: ADA Grievance Review Request
555 Court Street NE, Suite 5230
Salem, OR 97301
Phone: 503-588-2424
Fax: 503-588-5119
Within twenty-one (21) calendar days after receipt of the review request, the Chief Operating Officer (COO) or his/her designee, shall either respond to the grievance in written or other accessible format or will contact the person making the grievance to obtain any necessary additional information. If additional information from the person who made the grievance is requested the Chief Operating Officer or designee shall provide a response to the grievance within seven (7) days following receipt of the additional information.
All grievances and grievance review requests submitted to the ADA Coordinator in written, electronic or recorded format, as well as responses thereto, will be retained by Cherriots for at least three (3) years.
