Cherriots Shop and Ride

Dial-a-Ride service and Shopper Shuttle (now suspended) for seniors and people with disabilities

Looking to schedule a ride on Shop and Ride? Call 503-315-5544 or click here for more information:

Schedule now

 

Getting around town is easy when you ride our two Cherriots Shop and Ride services: the Dial-a-Ride service and the Shopper Shuttle (now suspended due to the pandemic). And unlike Cherriots LIFT, no application is required!

Cherriots Shop and Ride is for seniors 60 and over, and people with disabilities. Because all Cherriots Shop and Ride buses are ADA-accessible, anyone with a disability or using a mobility device can ride.

Dial-a-Ride service

The Cherriots Shop and Ride Dial-a-Ride service picks you up at home and takes you to any destination in the Salem-Keizer urban growth boundary. The fare is $3.20 for a one-ride trip, and a book of 10 passes is $32. Visit the Fares and Passes page for information on how to buy passes. Service is available Monday through Friday, starting at 8 a.m. with final drop-offs by 5 p.m. Medical appointments have priority when making trip reservations on the Dial-a-Ride.

The Shopper Shuttle service has been suspended due to the coronavirus pandemic. Information about the service is found below for when it is offered again in the future:

​For $1.25 each way, the Cherriots Shop and Ride Shopper Shuttle picks you up and takes you shopping at designated store locations. A book of 10 passes costs $12.50. Visit the Fares and Passes page for information on how to buy passes. The first pickup is at 8:15 a.m. and the last drop is at 5:15 p.m. Check the Cherriots Shop and Ride Shopper Shuttle map below for your location and the shuttle schedule. 

Shopper Shuttle Schedule

If you live in: Shop and Ride is in your area: Going one week to: And the next week to:
Keizer / West Salem Tuesday mornings Fred Meyer (Broadway St.) Walmart (Lancaster Dr.)
Keizer / West Salem Thursday afternoons Walmart (Lancaster Dr.) Fred Meyer (Broadway St.)
Northeast Salem Wednesday mornings Fred Meyer (Market St.) Walmart (Lancaster Dr.)
Northeast Salem Friday afternoons Walmart (Lancaster Dr.) Fred Meyer (Market St.)
Southeast Salem Friday mornings Fred Meyer (Market St.) Walmart (Turner Rd.)
Southeast Salem Wednesday afternoons Walmart (Turner Rd.) Fred Meyer (Market St.)
South Salem Tuesday afternoons Walmart (Commercial St.) Fred Meyer (Commercial St.)
South Salem Thursday mornings Fred Meyer (Commercial St.) Walmart (Commercial St.)

If this schedule doesn't work for you, or you'd like to shop at a different store, consider using the Dial-a-Ride service. You can visit any location in the Salem-Keizer urban growth boundary.

How to schedule a trip on Cherriots Shop and Ride

Call the Cherriots call center to schedule your ride, notify us about a cancellation, or check on the status if a ride is late.

​Voice: 503-315-5544 
Toll Free: 888-315-5544
Oregon Relay Service: 7-1-1 
Fax: 503-315-5514

​You can call to schedule your rides during our new business hours of weekdays, 6 a.m. to 6 p.m., and weekends, 8 a.m. to 4 p.m. The call center is closed on New Year’s Day, Presidents Day, Memorial Day, Fourth of July, Veterans Day, Thanksgiving, and Christmas Day. 

​Book in Advance
Cherriots Shop and Ride services may be booked up to 14 days before your trip. Trips must be booked by 4:30 p.m. the day before your trip on weekdays and by 3 p.m. on Sundays.

​When to Be Ready
You should be ready, watching and waiting at the beginning of your 30-minute pickup window. Transportation providers wait five minutes once they arrive within the pickup window before moving to the next reservation.

Cancellations
When you need to cancel a ride or change your pick up time, you must call the Cherriots call center as soon as possible.

No-Show Policy
A demonstrated pattern of no-shows, (see below for examples), is seriously disruptive to Cherriots Shop and Ride service. Within a 30-day period, three or more no-shows, or no-shows that are 10 percent of completed trips (whichever is greater), will be grounds for service suspension. Only no-shows and late cancellations that are within the rider’s control will be counted toward the policy.

​Cancellations made less than two hours in advance of the pickup time, a cancellation at the door, or not being present or ready to leave within five minutes after the vehicle operator comes to the door are all considered no-shows. If a rider is a no-show on a ride starting from the rider’s home, the rider must call the call center to cancel any other scheduled rides no longer needed that day to avoid receiving additional no-shows.

​Rules of the Road
You can bring one additional passenger on Cherriots Shop and Ride, regardless of his or her age. Your guest must pay the fare on both the Cherriots Shop and Ride Dial-a-Ride and Shopper Shuttle. You can also bring a personal care attendant. The personal care attendant must have the same pickup and drop-off location as the passenger. An attendant on the Dial-a-Ride rides for free. An attendant on the Shopper Shuttle pays the $1.25 one-ride fare.

​To make sure there is room for all passengers on Cherriots Shop and Ride, there is a four bag maximum (bags must be no larger than a standard paper shopping bag). Personal care attendants can help carry bags, but cannot have an additional four bags. Drivers can only assist carrying bags to the door when there is no one else on the vehicle and they can see the vehicle at all times.

​Feedback
Cherriots is committed to receiving feedback from our riders. You might contact us for a variety of reasons: to compliment a driver, make a complaint about an issue, share a safety concern, or offer general feedback.

ADA Comment Form

Feedback regarding ADA Paratransit service at Cherriots can be made by telephone, mail, or email to:

Ben Sawyer
ADA Coordinator
555 Court St. NE, Suite 5230
Salem, OR 97301
Phone: 503-588-2424
Email: ben.sawyer@cherriots.org

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