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Holiday: No Service on Thanksgiving Day - Thursday, November 22
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Cherriots Shop and Ride

Dial-a-Ride and Shopper Shuttle services for seniors and people with disabilities

Looking to schedule a ride on Shop and Ride? Call 503-315-5544 or click here for more information:

Getting around town is easy when you ride the Cherriots Shop and Ride Dial-a-Ride and Shopper Shuttle. And unlike Cherriots LIFT, no application is required!

​The Cherriots Shop and Ride is for seniors 60 and over, and people with disabilities. Because all Cherriots Shop and Ride buses are ADA-accessible, anyone with a disability or using a mobility device can ride.

​Cherriots Shop and Ride Dial-a-Ride Service

The Cherriots Shop and Ride Dial-a-Ride service picks you up at home and takes you to any destination in the Salem-Keizer urban growth boundary. The cost is $3.20 for a one-ride trip, and a book of 10 passes is $32. Visit the Fares and Passes page for information on how to buy passes. Service is available Monday through Friday, from 8 a.m. to 6 p.m. Medical appointments have priority when making trip reservations on the Dial-a-Ride.

​Cherriots Shop and Ride Shopper Shuttle Service

​For $1.25 each way, the Cherriots Shop and Ride Shopper Shuttle picks you up and takes you shopping at designated store locations. A book of 10 passes costs $12.50. Visit the Fares and Passes page for information on how to buy passes. The first pickup is at 8:15 a.m. and the last drop is at 5:45 p.m. Check the Cherriots Shop and Ride Shopper Shuttle map below for your location and the shuttle schedule. 

Shopper Shuttle Schedule

If you live in: Shop and Ride is in your area: Going one week to: And the next week to:
Keizer Monday afternoons Fred Meyer on Market Fred Meyer on Market
Keizer Friday mornings Walmart on Lancaster Winco on Lancaster
Northeast Salem Wednesday mornings Fred Meyer on Market Fred Meyer on Market
Northeast Salem Friday afternoons Walmart on Lancaster Winco on Lancaster
Southeast Salem Monday mornings Fred Meyer on Market Fred Meyer on Market
Southeast Salem Wednesday afternoons Walmart on Turner Winco on Lancaster
South Salem Tuesday afternoons Walmart on Turner Winco on Commercial
South Salem Thursday mornings Fred Meyer on Commercial Fred Meyer on Commercial
West Salem Tuesday mornings Winco on Commercial Winco on Commercial
West Salem Thursday afternoons Fred Meyer on Commercial Walmart on Turner

 

How to schedule a trip on Cherriots Shop and Ride

Call the Cherriots call center to schedule your ride, notify us about a cancellation, or check on the status if a ride is late.

Voice: 503-315-5544 
Toll Free: 888-315-5544
Oregon Relay Service: 7-1-1 
Fax: 503-315-5514

​You can call to schedule your rides Monday through Friday, 6 a.m. to 7 p.m. and Saturday, 10 a.m. to 4 p.m. The call center is closed on New Year’s Day, President's Day, Memorial Day, Fourth of July, Veteran's Day, Thanksgiving, and Christmas Day.

Book in Advance
Cherriots Shop and Ride services may be booked up to 14 days before your trip, but no later than 5 p.m. the day before you want to ride.

​When to Be Ready
You should be ready, watching and waiting at the beginning of your 30-minute pickup window. Transportation providers wait five minutes once they arrive within the pickup window before moving to the next reservation.

Cancellations
When you need to cancel a ride or change your pick up time, you must call the Cherriots call center as soon as possible.

No-Show Policy
A demonstrated pattern of no-shows, (see below for examples), is seriously disruptive to Cherriots Shop and Ride service. Within a 30-day period, three or more no-shows, or no-shows that are 10 percent of completed trips (whichever is greater), will be grounds for service suspension. Only no-shows and late cancellations that are within the rider’s control will be counted toward the policy.

​Cancellations made less than two hours in advance of the pickup time, a cancellation at the door, or not being present or ready to leave within five minutes after the vehicle operator comes to the door are all considered no-shows. If a rider is a no-show on a ride starting from the rider’s home, the rider must call the call center to cancel any other scheduled rides no longer needed that day to avoid receiving additional no-shows.

​Rules of the Road
You can bring one additional passenger on Cherriots Shop and Ride, regardless of his or her age. Your guest must pay the fare on both the Cherriots Shop and Ride Dial-a-Ride and Shopper Shuttle. You can also bring a personal care attendant. The personal care attendant must have the same pickup and drop-off location as the passenger. An attendant on the Dial-a-Ride rides for free. An attendant on the Shopper Shuttle pays the $1.25 one-ride fare.

​To make sure there is room for all passengers on Cherriots Shop and Ride, there is a four bag maximum (bags must be no larger than a standard paper shopping bag). Personal care attendants can help carry bags, but cannot have an additional four bags. Drivers can only assist carrying bags to the door when there is no one else on the vehicle and they can see the vehicle at all times.

​Feedback
Cherriots is committed to receiving feedback from our riders. You might contact us for a variety of reasons: to compliment a driver, make a complaint about an issue, share a safety concern, or offer general feedback.

ADA Comment Form

Feedback regarding ADA Paratransit service at Cherriots can be made by telephone, mail, or email to:

SueAnn Coffin
ADA Coordinator
555 Court St. NE, Suite 5230
Salem, OR 97301
Phone: 503-361-7588
Email: sueann.coffin@cherriots.org