Call the Cherriots call center to schedule your ride, notify us about a cancellation, or check on the status if a ride is late.
Voice: 503-315-5544
Toll Free: 888-315-5544
Oregon Relay Service: 7-1-1
Fax: 503-315-5514
You can call to schedule your rides Monday through Friday, 6 a.m. to 6 p.m.; Saturdays and Sundays, 8 a.m. to 4 p.m. The call center is closed on New Year’s Day, President's Day, Memorial Day, Fourth of July, Veteran's Day, Thanksgiving, and Christmas Day.
Book in Advance
Cherriots Shop and Ride services may be booked up to 14 days before your trip, but no later than 5 p.m. the day before you want to ride.
When to Be Ready
You should be ready, watching and waiting at the beginning of your 30-minute pickup window. Transportation providers wait five minutes once they arrive within the pickup window before moving to the next reservation.
Cancellations
When you need to cancel a ride or change your pick up time, you must call the Cherriots call center as soon as possible.
No-Show Policy
A demonstrated pattern of no-shows, (see below for examples), is seriously disruptive to Cherriots Shop and Ride service. Within a 30-day period, three or more no-shows, or no-shows that are 10 percent of completed trips (whichever is greater), will be grounds for service suspension. Only no-shows and late cancellations that are within the rider’s control will be counted toward the policy.
Cancellations made less than two hours in advance of the pickup time, a cancellation at the door, or not being present or ready to leave within five minutes after the vehicle operator comes to the door are all considered no-shows. If a rider is a no-show on a ride starting from the rider’s home, the rider must call the call center to cancel any other scheduled rides no longer needed that day to avoid receiving additional no-shows.
Rules of the Road
You can bring one additional passenger on Cherriots Shop and Ride, regardless of his or her age. Your guest must pay the fare on both the Cherriots Shop and Ride Dial-a-Ride and Shopper Shuttle. You can also bring a personal care attendant. The personal care attendant must have the same pickup and drop-off location as the passenger. An attendant on the Dial-a-Ride rides for free. An attendant on the Shopper Shuttle pays the $1.25 one-ride fare.
To make sure there is room for all passengers on Cherriots Shop and Ride, there is a four bag maximum (bags must be no larger than a standard paper shopping bag). Personal care attendants can help carry bags, but cannot have an additional four bags. Drivers can only assist carrying bags to the door when there is no one else on the vehicle and they can see the vehicle at all times.
Feedback
Cherriots is committed to receiving feedback from our riders. You might contact us for a variety of reasons: to compliment a driver, make a complaint about an issue, share a safety concern, or offer general feedback.
ADA Comment Form
Feedback regarding ADA Paratransit service at Cherriots can be made by telephone, mail, or email to:
SueAnn Coffin
ADA Coordinator
555 Court St. NE, Suite 5230
Salem, OR 97301
Phone: 503-588-2424
Email: sueann.coffin@cherriots.org
