Once your application has been approved, please call the Cherriots call center to schedule your ride, notify Cherriots LIFT about a cancellation, or check on the status if a ride is late.
Toll Free: 888-315-5544
Oregon Relay Service: 7-1-1
You can call to schedule your rides Monday through Friday, 6 a.m. to 7 p.m. and Saturday, 10 a.m. to 4 p.m. The call center is closed on New Year’s Day, Presidents Day, Memorial Day, Fourth of July, Veterans Day, Thanksgiving, and Christmas Day.
Book in Advance
Cherriots LIFT services may be booked up to 14 days before your trip, but no later than 5 p.m. the day before you want to ride.
When to Be Ready
You should be ready, watching and waiting at the beginning of your 30-minute pickup window. Transportation providers wait five minutes once they arrive within the pickup window before moving to the next reservation.
When you need to cancel a ride or change your pick up time, you must call the Cherriots call center as soon as possible.
A demonstrated pattern of no-shows, (see below for examples), is seriously disruptive to Cherriots LIFT service. Within a 30-day period, three or more no-shows, or no-shows that are 10 percent of completed trips (whichever is greater), will be grounds for service suspension. Only no-shows and late cancellations that are within the rider’s control will be counted toward the policy.
Cancellations made less than two hours in advance of the pickup time, a cancellation at the door, or not being present or ready to leave within five minutes after the vehicle operator comes to the door are all considered no-shows. If a rider is a no-show on a ride starting from the rider’s home, the rider must call the call center to cancel any other scheduled rides no longer needed that day to avoid receiving additional no-shows.
Cherriots is committed to receiving feedback from our riders. You might contact us for a variety of reasons: to compliment a driver, make a complaint about an issue, share a safety concern, or offer general feedback.
ADA Comment Form
Feedback regarding ADA paratransit service at Cherriots can be made by telephone, mail, or email to:
555 Court St. NE, Suite 5230
Salem, OR 97301