Who Can Ride Cherriots LIFT and How to Apply
You may be eligible if you have a disability and your disability prevents you from being able to ride Cherriots Local buses. To find out if you’re eligible, please follow the application process below:
1. Read the instructions:
Instructions for Cherriots LIFT Application
2. The applicant will fill out the application and the medical provider will fill out the questionnaire:
Cherriots LIFT Application and Questionnaire
3. The applicant then attends the in-person interview
Please note: the application, medical professional questionnaire, and in-person interview must be completed before eligibility determinations can be made.
Mail or fax your completed application and an eligibility specialist will contact you to schedule the in-person interview.
Cherriots LIFT Eligibility Office
555 Court Street NE, Suite 5230
Salem, OR 97301
Phone: 503-361-7554
Fax: 503-361-7560
adaeligibility@cherriots.org
Office hours: Monday - Friday, 8:30 a.m - 5 p.m. For more information, or to have a Cherriots LIFT application mailed or faxed to you, please call the Eligibility Office at 503-361-7554 or Cherriots Customer Service at 503-588-2877.
How to Schedule a Cherriots LIFT Ride
Once your application has been approved, please call the Cherriots call center to schedule your ride, notify Cherriots LIFT about a cancellation, or check on the status if a ride is late.
Voice: 503-315-5544
Toll Free: 888-315-5544
Oregon Relay Service: 7-1-1
Fax: 503-315-5514
You can call to schedule your rides during our new business hours of Monday through Friday, 6 a.m. to 6 p.m., and Saturdays, 8 a.m. to 4 p.m. The call center is now closed on Sundays, as well as New Year’s Day, Presidents Day, Memorial Day, Fourth of July, Veterans Day, Thanksgiving, and Christmas Day. Customers may leave a message on Sundays for Monday reservations.
Book in Advance
Cherriots LIFT services may be booked up to 14 days before your trip. Trips must be booked by 4:30 p.m. the day before your trip on weekdays and by 5 p.m. on Friday for Monday trips.
When to Be Ready
You should be ready, watching and waiting at the beginning of your 30-minute pickup window. Transportation providers wait five minutes once they arrive within the pickup window before moving to the next reservation.
Cancellations
When you need to cancel a ride or change your pick up time, you must call the Cherriots call center as soon as possible.
No-Show Policy
A demonstrated pattern of no-shows, (see below for examples), is seriously disruptive to Cherriots LIFT service. Within a 30-day period, three or more no-shows, or no-shows that are 10 percent of completed trips (whichever is greater), will be grounds for service suspension. Only no-shows and late cancellations that are within the rider’s control will be counted toward the policy.
Cancellations made less than two hours in advance of the pickup time, a cancellation at the door, or not being present or ready to leave within five minutes after the vehicle operator comes to the door are all considered no-shows. If a rider is a no-show on a ride starting from the rider’s home, the rider must call the call center to cancel any other scheduled rides no longer needed that day to avoid receiving additional no-shows.
Feedback
Cherriots is committed to receiving feedback from our riders. You might contact us for a variety of reasons: to compliment a driver, make a complaint about an issue, share a safety concern, or offer general feedback.
Feedback regarding ADA paratransit service at Cherriots can be made by telephone, mail, or email to:
SueAnn Coffin
ADA Coordinator
555 Court St. NE, Suite 5230
Salem, OR 97301
Phone: 503-588-2424
Email: sueann.coffin@cherriots.org