Who Can Ride Cherriots LIFT and How to Apply
You may be eligible if you have a disability and your disability prevents you from being able to ride Cherriots Local buses. To find out if you’re eligible, please follow the application process below:
1. Read the instructions:
Instructions for Cherriots LIFT Application
2. The applicant will fill out the application and the medical provider will fill out the questionnaire:
Cherriots LIFT Application and Questionnaire
3. The applicant then attends the in-person interview
Please note: the application, medical professional questionnaire, and in-person interview must be completed before eligibility determinations can be made.
Mail or fax your completed application and an eligibility specialist will contact you to schedule the in-person interview.
Cherriots LIFT Eligibility Office
555 Court Street NE, Suite 5230
Salem, OR 97301
Phone: 503-361-7554
Fax: 503-361-7560
adaeligibility@cherriots.org
Office hours: Monday - Friday, 8:30 a.m - 5 p.m. For more information, or to have a Cherriots LIFT application mailed or faxed to you, please call the Eligibility Office at 503-361-7554 or Cherriots Customer Service at 503-588-2877.
How to Schedule a Cherriots LIFT Ride
Once your application has been approved, please call the Cherriots call center to schedule your ride, notify Cherriots LIFT about a cancellation, or check on the status if a ride is late.
Voice: 503-315-5544
Toll Free: 888-315-5544
Oregon Relay Service: 7-1-1
Fax: 503-315-5514
You can call to schedule your rides during our new business hours of weekdays, 6 a.m. to 6 p.m., and weekends, 8 a.m. to 4 p.m. The call center is closed on New Year’s Day, Presidents Day, Memorial Day, Fourth of July, Veterans Day, Thanksgiving, and Christmas Day.
Book in Advance
Cherriots LIFT services may be booked up to 14 days before your trip. Trips must be booked by 4:30 p.m. the day before your trip on weekdays and by 3 p.m. on Sundays.
When to Be Ready
You should be ready, watching and waiting at the beginning of your 30-minute pickup window. Transportation providers wait five minutes once they arrive within the pickup window before moving to the next reservation.
Cancellations
When you need to cancel a ride or change your pick up time, you must call the Cherriots call center as soon as possible.
No-Show Policy
A demonstrated pattern of no-shows, (see below for examples), is seriously disruptive to Cherriots LIFT service. Within a 30-day period, three or more no-shows, or no-shows that are 10 percent of completed trips (whichever is greater), will be grounds for service suspension. Only no-shows and late cancellations that are within the rider’s control will be counted toward the policy.
Cancellations made less than two hours in advance of the pickup time, a cancellation at the door, or not being present or ready to leave within five minutes after the vehicle operator comes to the door are all considered no-shows. If a rider is a no-show on a ride starting from the rider’s home, the rider must call the call center to cancel any other scheduled rides no longer needed that day to avoid receiving additional no-shows.
Feedback
Cherriots is committed to receiving feedback from our riders. You might contact us for a variety of reasons: to compliment a driver, make a complaint about an issue, share a safety concern, or offer general feedback.
Feedback regarding ADA paratransit service at Cherriots can be made by telephone, mail, or email to:
SueAnn Coffin
ADA Coordinator
555 Court St. NE, Suite 5230
Salem, OR 97301
Phone: 503-588-2424
Email: sueann.coffin@cherriots.org