Once your application has been approved, please call the Cherriots call center to schedule your ride, notify Cherriots LIFT about a cancellation, or check on the status if a ride is late.
Toll Free: 888-315-5544
Oregon Relay Service: 7-1-1
You can call to schedule your rides during our new business hours of Monday through Saturday, 8 a.m. to 4 p.m. The call center is now closed on Sundays, as well as New Year’s Day, Presidents Day, Memorial Day, Fourth of July, Veterans Day, Thanksgiving, and Christmas Day. Customers may leave a message on Sundays for Monday reservations.
Book in Advance
Cherriots LIFT services may be booked up to 14 days before your trip, but no later than 4 p.m. the day before you want to ride.
When to Be Ready
You should be ready, watching and waiting at the beginning of your 30-minute pickup window. Transportation providers wait five minutes once they arrive within the pickup window before moving to the next reservation.
When you need to cancel a ride or change your pick up time, you must call the Cherriots call center as soon as possible.
A demonstrated pattern of no-shows, (see below for examples), is seriously disruptive to Cherriots LIFT service. Within a 30-day period, three or more no-shows, or no-shows that are 10 percent of completed trips (whichever is greater), will be grounds for service suspension. Only no-shows and late cancellations that are within the rider’s control will be counted toward the policy.
Cancellations made less than two hours in advance of the pickup time, a cancellation at the door, or not being present or ready to leave within five minutes after the vehicle operator comes to the door are all considered no-shows. If a rider is a no-show on a ride starting from the rider’s home, the rider must call the call center to cancel any other scheduled rides no longer needed that day to avoid receiving additional no-shows.
Cherriots is committed to receiving feedback from our riders. You might contact us for a variety of reasons: to compliment a driver, make a complaint about an issue, share a safety concern, or offer general feedback.
ADA Comment Form
Feedback regarding ADA paratransit service at Cherriots can be made by telephone, mail, or email to:
555 Court St. NE, Suite 5230
Salem, OR 97301