Cherriots is committed to providing safe, reliable, courteous, accessible, and user-friendly services to our riders. To ensure equality and fairness, Cherriots is committed to making reasonable modifications to its policies, practices, and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.
In keeping with the spirit of the law and definition of "reasonable modification," Cherriots will grant requests that meet each of the following criteria. The requested modification must:
- Not constitute a direct threat to the health and safety of others
- Be necessary for the individual in question to have full access to transit service
- Not constitute an undue administrative and financial burden
- Not fundamentally alter the existing service that is provided
When feasible, a request for modification to a Cherriots service should be made in advance before Cherriots is expected to provide the service. For more information regarding reasonable modifications, and to see examples of acceptable reasonable modifications, see the Department of Transportation’s Final Rule on the topic.
To request a modification, fill out the Request for Reasonable Modifications Form below, and email or mail it to:
Cherriots is committed to receiving feedback from our riders. You might contact us for a variety of reasons: to compliment a driver, make a complaint about an issue, share a safety concern, or offer general feedback. Feedback regarding ADA paratransit service at Cherriots can be made by telephone, mail, or email to SueAnn Coffin, whose contact information is listed above.