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Comprehensive Operational Analysis

Evaluating the Local and Regional bus services to improve the rider experience ​

What is a COA?

​A comprehensive operational analysis (COA) is a study Cherriots will use to learn how to make bus service better for our community. Over the next year, our team will look closely at Cherriots Local and Regional bus routes. We want to find ways to help people get to work, school, and important places more easily and quickly.

This study will help us understand what’s going well, what needs to change, and where we might need to add new bus service. It will also help us figure out how often buses should run in different areas. All of this will help us make better plans for the future of Cherriots.

Goals for the Analysis​

 

Improve service efficiency by optimizing resources​

 

Increase customer satisfaction by addressing operational challenges​

 

Enhance the transit experience and attract new riders​

 

Improve access to employment, healthcare, education, and recreation​

Project Timeline

The estimated timeline below presents the steps Cherriots will take to produce a study that is comprehensive and collaborative, with a finished product that reflects the interests of those who live, work, and play in the Cherriots service area. This study is expected to be complete by October 2026.​

A horizontal project timeline from Spring 2025 through Fall 2026. Above the timeline arrow, milestones include: Project Kickoff (Spring 2025), Questionnaire and Initial Community Input (Fall 2025), Community Input on Service Options (Summer 2026), and Community Input on Final Recommendations (Fall 2026). Below the timeline, project tasks include: Analyze fixed route ridership & performance (Summer–Fall 2025), Develop transit service improvement options (Winter 2025–Spring 2026), and Finalize recommendations (Summer–Fall 2026).

Events

Opportunities to learn more about the COA in-person

Keep an eye out for outreach events in Summer 2026 to provide feedback on service improvement options!​

Questionnaire