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Frequently Asked Questions

Answers to common questions regarding services, operations, fares, and our organization

If you can't find the answer to your question below:

Services

1. Why did the bus drive by without stopping to pick me up?

We know it’s frustrating being passed up, especially when it’s cold or wet outside. If the bus didn’t stop for you, it’s probably because the bus was full or running too late, or the driver couldn’t see you.

When you see a bus labeled “Drop Off Only,” that means it’s not stopping to pick up passengers at all — the bus could be completely full or it could be running late. Either way, another bus should be coming soon.

To make yourself more visible, stand, move, or wave as the bus approaches. Waving your phone or a flashlight can help the driver see you at night.

It’s also possible that the driver was new to the route or filling in, and accidentally missed your stop. If you believe this was the case, please let us know by calling Customer Service at 503-588-2877 (BUSS) so we can try to prevent it from happening again.

2. Are dogs allowed on board the bus?

Pets and companion animals are only allowed on board buses if they are in a secure, enclosed carrier. Service animals are allowed on board without a permit, but your driver may ask to confirm that your animal is a service animal. If you have a concern about an animal on board, ask your driver. You can learn more about service animals on Cherriots buses by visiting our Accessibility page.

​3. Why is my bus late?

We do our best to keep you moving and on schedule, but sometimes your bus may arrive late. Delays are most often caused by the same things that affect other road users:

  • Heavy traffic
  • Accidents
  • Weather/road conditions
  • Special events
  • Police activity
  • Missed signals
  • Construction

Still, we’re always looking for ways to improve our on-time performance. This can include making adjustments to schedules or additional driver training. If you have suggestions for improving our reliability, please let us know!

​You can help keep your bus stay on time by being at your stop with your fare ready five minutes before its scheduled arrival. Once you’re on board, make way so others can get on or off, and exit through the rear door when possible.

​4. Why did the bus leave without me? I was running to the stop!

Bus drivers have a brief window of time to board waiting passengers, close the doors, and make it through a green light. In some instances, opening the door again to let you on would cause your busto miss a signal — this may seem like a small inconvenience, but these delays add up quickly and can make the bus fall behind schedule.

​5. What hours do Cherriots buses operate?

Routes departing from the Downtown Transit Center operate from 6 a.m. to 9 p.m., Monday through Friday. Cherriots currently doesn’t provide service on weekends or major holidays.

For more information on routes and schedules, visit the Services, Maps, and Routes page.

​6. Why doesn’t Cherriots provide weekend bus service and later evening service?

In 2009, Cherriots eliminated Saturday bus service and made other service cuts to balance its budget.

Thanks to the passage of House Bill 2017, Cherriots is poised to restore some services lost to budget cuts. By late 2019, Cherriots is likely to add Saturday and Sunday bus service and later evening service.

HB 2017 provides a dedicated source of state funding to transit districts across Oregon. Revenue for HB 2017 is provided by a payroll tax paid by employees.

​In the summer of 2019, Cherriots expects to receive its first disbursement state funds provided by HB 2017. The legislation could bring $7 million in the first year to support transit in Salem-Keizer, as well as regional service to smaller cities in Marion and Polk counties.