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Service change information

The latest news on updates to our services

Every four months – January, May, and September – Cherriots implements service changes based on input from customers, drivers, other Cherriots employees, and performance monitoring results. The Service Change on Jan. 2, 2022 brought some increases to Cherriots Local weekday service, additional holiday service, and some stop name changes. (And remember, Sunday service began for Cherriots Local on Sept. 5 for the first time in Cherriots history.) Read all of the details below.

We also re-opened Customer Service and resumed fare collection on the bus starting July 6, 2021. Read our FAQs in the second section below or CLICK HERE.

January 2022 Service Change details

Cherriots Local

Cherriots Local weekday frequency on our Core Network has increased, with most frequent service routes starting 15-minute service at 7 a.m. instead of 10 a.m. Frequent service continues until 6 p.m. instead of 5 p.m. Most Cherriots Local routes now start their weekday service between 6 a.m. and 7 a.m., and the final trips for most routes now depart from transit centers at 9 p.m. Saturday and Sunday schedules remain the same. See the table below for detailed schedule information.

Route Weekday frequency Weekday service Saturday service Sunday service
2 15 min (30 min before 7 a.m. and after 6 p.m.) View schedule View schedule View schedule
3 30 min (60 min after 6 p.m.) View schedule View schedule View schedule
4 30 min (60 min after 6 p.m.) View schedule View schedule View schedule
5 15 min (30 min before 7 a.m. and after 6 p.m.) View schedule View schedule View schedule
6 60 min View schedule View schedule No service
7 30 min View schedule View schedule View schedule
8 60 min View schedule View schedule View schedule
9 30 min View schedule View schedule View schedule
11 15 min (30 min before 6:30 a.m. and after 7 p.m.) View schedule View schedule View schedule
12 60 min View schedule No service No service
13 30 min (60 min after 6:30 p.m.) View schedule View schedule View schedule
14 30 min View schedule No service No service
16 60 min View schedule View schedule No service
17 30 min View schedule View schedule View schedule
18 60 min View schedule View schedule No service
19 15 min (30 min before 7 a.m. and after 6 p.m.) View schedule View schedule View schedule
21 15 min (30 min before 7 a.m. and after 6 p.m.) View schedule View schedule View schedule
23 60 min View schedule No service No service
26 60 min View schedule No service No service
27 60 min View schedule No service No service

 

Other minor changes

Route 2 - Market  / Brown
Stop name change: Fire Protection Way @ Bldg 60 & 62 (Stop ID 1606) has been renamed Fire Protection Way @ East Campus Loop (Stop ID 1606).

Holiday service: Martin Luther King Jr. Day, Monday, Jan. 17
Cherriots Local will operate at a Saturday service level.

Holiday service: Presidents Day, Monday, Feb. 21
Cherriots Local will operate at a Sunday service level.

Cherriots Regional

Cherriots Regional has added two roundtrips to Route 1X; the trips departing the Downtown Transit Center at 6:25 a.m. and 1:30 p.m. All other Cherriots Regional weekday and Saturday schedules remain the same. See the table below for detailed schedule information.

Other minor changes

Route 1X - Wilsonville / Salem Express
Stop name change: Wilsonville Station (Stop ID 1305) has been renamed Wilsonville Transit Center - 1X (Stop ID 1305).

No holiday service
Cherriots Regional will not operate on Martin Luther King Jr. Day, Monday, Jan. 17 or Presidents Day, Monday, Feb. 21.

Cherriots LIFT

Cherriots LIFT continues to operate when Cherriots Local service is offered. The service operates Monday-Friday from 5:30 a.m. to 9 p.m., Saturdays from 6 a.m. to 9 p.m., and Sundays from 8 a.m. to 8 p.m.

Holiday service: Martin Luther King Jr. Day, Monday, Jan. 17
Cherriots LIFT will operate from 6 a.m. to 9 p.m.

Holiday service: Presidents Day, Monday, Feb. 21
Cherriots LIFT will operate from 8 a.m. to 8 p.m.

FAQs: Customer Service is now open and fare collection has resumed

When will Cherriots begin collecting fares on the bus?

We resumed collecting fares on Tuesday, July 6, 2021. Riders will now board the bus through the front door.

Why are we boarding through the front door as of July 6?

We have installed Plexiglas barriers near the drivers and farebox for everyone’s protection. Front door boarding allows riders to pay their fare at the farebox.

So now that we’re boarding through the front door, do I still have to wear a mask?

Yes, riders are required to wear a mask covering their nose and mouth on the bus, in the Customer Service lobby, and in the Keizer Transit Center lobby. (Masks are no longer required outside at transit centers and bus shelters.) This is a current requirement of the CDC’s federal mask mandate.

How do I buy a pass?

You can purchase passes at Customer Service, which has re-opened. Customer Service staff are available Monday-Friday, 7 a.m. to 6 p.m. and Saturday, 8 a.m. to 5 p.m. Passes can be purchased with cash, check, or debit/credit card. You can also pay cash for a One-Ride or Day Pass right on the bus.

So can I go in the Customer Service Lobby and wait for a bus?

Unfortunately, the Customer Service lobby is not available as a waiting room for riders. However, you can come on in to buy passes and use our brand-new remodeled restrooms. The Keizer Transit Center lobby is also now open for riders to use the restrooms.

Are fares the same as before the pandemic?

Yes, fares and fare categories have not changed from before the pandemic.

What if I have a 30-day pass from last year that still had credit on it?

The unused portion of 30-day passes and annual passes purchased last year can be redeemed at Customer Service for credit on new passes. Cash refunds will not be given. Expired Reduced Fare IDs and expired Annual Passes will be accepted until Sept. 5 so you have time to get to Customer Service for new ones.

How did you keep operating without collecting fares for so long?

We were able to operate fare-free during most of the pandemic due to additional funding from the federal government. Additionally, our largest source of income is from property taxes, which has been much more stable than other revenue sources during the pandemic.

Can I purchase a fare on my phone or use e-fare?

We do not currently offer an electronic pass, but that project is in the works. Stay tuned!

What if I have a question that isn’t answered here?

Customer Service staff is currently available by phone at 503-588-2877, email at info@cherriots.org, and on Facebook, Instagram, and Twitter.