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Service change information

The latest news on updates to our services

Every four months – January, May, and September – Cherriots implements service changes based on input from customers, drivers, other Cherriots employees, and performance monitoring results. The most recent service change temporarily reduced Cherriots Local weekday service to 80% due to acute staffing shortages. We also made minor changes to some Cherriots Local routes. Cherriots Regional weekday service was slightly reduced, but we added stops and Saturday trips to some routes. Sunday service began for Cherriots Local on Sept. 5 for the first time in Cherriots history. Read all of the details below.

We also re-opened Customer Service and resumed fare collection on the bus starting July 6, 2021. Read our FAQs in the second section below or CLICK HERE.

Service change details

The recent service change marked the start of Sunday service for the first time in Cherriots history! Most Cherriots Local routes now offer 60-minute service on Sundays, and we've made some other minor changes to a number of routes. Read on for details about the changes.

Cherriots Local

Cherriots Local weekday service has been reduced to 80% of the regular service level. Saturday service levels remain the same for all routes. You can view all schedules on our Temporary Reduced Service page.

Sunday service

Sunday service began on Sunday, Sept. 5 on most Cherriots Local routes. Most routes now operate on Sundays and offer 60-minute service between 8 a.m. and 8 p.m.

Sunday service frequency and schedules

Route Sunday service frequency Sunday schedule
2 60-minute View schedule
3 60-minute View schedule
4 60-minute View schedule
5 60-minute View schedule
6 No service -
7 30-minute View schedule
8 60-minute View schedule
9 60-minute View schedule
11  30-minute (7:30 a.m. - 8 p.m.) View schedule
12 No service -
13 60-minute View schedule
14 No service -
16 No service -
17 60-minute View schedule
18 No service -
19 60-minute View schedule
21 60-minute View schedule
23 No service -
26 No service -
27 No service -

 

 

Local route changes

Route 2 - Market / Brown
Route 2 has resumed its regular route along 45th Ave. A new stop was placed at 45th @ Sesame St. (Stop ID 1918) on trips to Chemeketa Community College.

Route 5 – Center Street
Two new stops were added near the Oregon State Hospital. On trips to Lancaster Drive, the new stop is Center @ State Hospital (Stop ID 482). On trips to the Downtown Transit Center, the new stop is Center @ 25th (Stop ID 512).

Route 8 – 12th / Liberty
Route 8 has been shortened on Sundays. It now travels south on Skyline Rd. to Croisan Scenic before returning to the Downtown Transit Center.

Route 12 – Hayesville Drive
Route 12 has resumed its regular route along 45th Ave. A new stop has been placed at 45th @ Satter (Stop ID 1919) on trips to the Keizer Transit Center.

Route 22 – Library Loop
Route 22 has been discontinued. Riders can access the Civic Center using Route 21 and the Salem Housing Authority using Route 7.

          Local bus on autumn street

Cherriots Regional

Weekday Cherriots Regional service is largely unchanged with the exception of two fewer daily round trips on Route 1X. They are the trips departing the Downtown Transit Center at 6:25 a.m. and 1:30 p.m. and departing the Wilsonville Transit Center at 7:30 a.m. and 2:30 p.m. Two new stops have also been added to Route 45. See below for details.

Saturday Cherriots Regional service remains unchanged with the exception of two additional trips on Route 40X. See below for details.

There is no Sunday service on Cherriots Regional at this time.

Route 40X - Polk County / Salem Express
The Saturday schedule for Route 40X has been revised and two round trips have been added. Additional trips to Dallas now depart at 12:30 p.m. and 8 p.m. Additional trips to the Downtown Transit Center now depart at 11:18 a.m. and 1:48 p.m.

Route 45 - Central Polk County
Two new stops have been added in Monmouth on the S-curves. On trips to Dallas, the new stop is Monmouth-Independence Hwy @ Price (Stop ID 1920). On trips to Independence, the new stop is Monmouth-Independence Hwy @ Hogan (Stop ID 1921).

Cherriots LIFT

Cherriots LIFT continues to operate on all days and hours that Cherriots Local is in operation. It is now available Monday-Friday from 5:30 a.m. to 9 p.m., Saturdays from 6 a.m. to 9 p.m., and Sundays from 8 a.m. to 8 p.m.

FAQs: Customer Service is now open and fare collection has resumed

When will Cherriots begin collecting fares on the bus?

We resumed collecting fares on Tuesday, July 6, 2021. Riders will now board the bus through the front door.

Why are we boarding through the front door as of July 6?

We have installed Plexiglas barriers near the drivers and farebox for everyone’s protection. Front door boarding allows riders to pay their fare at the farebox.

So now that we’re boarding through the front door, do I still have to wear a mask?

Yes, riders are required to wear a mask covering their nose and mouth on the bus, in the Customer Service lobby, and in the Keizer Transit Center lobby. (Masks are no longer required outside at transit centers and bus shelters.) This is a current requirement of the CDC’s federal mask mandate.

How do I buy a pass?

You can purchase passes at Customer Service, which has re-opened. Customer Service staff are available Monday-Friday, 7 a.m. to 6 p.m. and Saturday, 8 a.m. to 5 p.m. Passes can be purchased with cash, check, or debit/credit card. You can also pay cash for a One-Ride or Day Pass right on the bus.

So can I go in the Customer Service Lobby and wait for a bus?

Unfortunately, the Customer Service lobby is not available as a waiting room for riders. However, you can come on in to buy passes and use our brand-new remodeled restrooms. The Keizer Transit Center lobby is also now open for riders to use the restrooms.

Are fares the same as before the pandemic?

Yes, fares and fare categories have not changed from before the pandemic.

What if I have a 30-day pass from last year that still had credit on it?

The unused portion of 30-day passes and annual passes purchased last year can be redeemed at Customer Service for credit on new passes. Cash refunds will not be given. Expired Reduced Fare IDs and expired Annual Passes will be accepted until Sept. 5 so you have time to get to Customer Service for new ones.

How did you keep operating without collecting fares for so long?

We were able to operate fare-free during most of the pandemic due to additional funding from the federal government. Additionally, our largest source of income is from property taxes, which has been much more stable than other revenue sources during the pandemic.

Can I purchase a fare on my phone or use e-fare?

We do not currently offer an electronic pass, but that project is in the works. Stay tuned!

What if I have a question that isn’t answered here?

Customer Service staff is currently available by phone at 503-588-2877, email at info@cherriots.org, and on Facebook, Instagram, and Twitter.