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Service change information

The latest news on updates to our services

Every four months – January, May, and September – Cherriots implements service changes based on input from customers, drivers, other Cherriots employees, and performance monitoring results. The latest upcoming changes: we are re-opening Customer Service and resuming fare collection. Read our FAQs below or click HERE. 

Later evening service returned to most of the Cherriots Local routes at our May 3, 2021 service changes. Cherriots Local and Cherriots Regional continue to operate Monday-Saturday. See the second section below for details on all of the changes or click HERE.

FAQs: Customer Service opens June 28 and fare collection begins July 6

When will Cherriots begin collecting fares on the bus?

We will begin collecting fares on Tuesday, July 6, 2021. At that time, riders will start boarding the bus through the front door.

Why are we boarding through the front door starting July 6?

We have installed Plexiglas barriers near the drivers and farebox for everyone’s protection. Front door boarding will allow riders to pay their fare at the farebox.

So now that we’re boarding through the front door, do I still have to wear a mask?

Yes, riders are required to wear a mask covering their nose and mouth on the bus, at transit centers, at bus shelters, and in the Customer Service lobby. This is a current requirement of the CDC’s federal mask mandate and the Transportation Security Administration extended mask requirements on public transportation until Sept. 13.

How do I buy a pass before July 6?

You can purchase passes at Customer Service, which will be re-opening on Monday, June 28, 2021. Customer Service staff will be available Monday-Friday, 7 a.m. to 6 p.m. and Saturday, 8 a.m. to 5 p.m. Passes can be purchased with cash, check, or debit/credit card. Starting July 6, you can also pay cash for a One-Ride or Day Pass right on the bus.

So can I go in the Customer Service Lobby and wait for a bus starting on June 28?

Unfortunately, the Customer Service Lobby will not be available as a waiting room for riders. However, you can come on in to buy passes and use our brand-new remodeled restrooms.

Are fares the same as before the pandemic?

Yes, fares and fare categories have not changed from before the pandemic.

What if I have a 30-day pass from last year that still had credit on it?

The unused portion of 30-day passes and annual passes purchased last year can be redeemed at Customer Service for credit on new passes. Cash refunds will not be given. Expired Reduced Fare IDs and expired Annual Passes will be accepted until Sept. 5 so you have time to get to Customer Service for new ones.

How did you keep operating without collecting fares for so long?

We were able to operate fare-free during most of the pandemic due to additional funding from the federal government. Additionally, our largest source of income is from property taxes, which has been much more stable than other revenue sources during the pandemic.

Can I purchase a fare on my phone or use e-fare?

We do not currently offer an electronic pass, but that project is in the works. Stay tuned!

What if I have a question that isn’t answered here?

Customer Service staff is currently available by phone at 503-588-2877, email at info@cherriots.org, and on Facebook, Instagram, and Twitter.

 

May 3, 2021 service changes

Cherriots Local

Most Cherriots Local routes now have their last departures from transit centers at 11 p.m. instead of 9 p.m. Buses travel to the end of their outbound trip before going out of service. Click the links below to see a detailed schedule.

Route Weekday schedule Saturday schedule
2 View schedule View schedule
3 View schedule View schedule
4 View schedule View schedule
5 View schedule View schedule
6 View schedule View schedule
7 View schedule View schedule
8

View schedule for non-school day

View schedule for school day

 View schedule
9 View schedule View schedule
11 View schedule View schedule
12 View schedule No service
13 View schedule View schedule
14 View schedule No service
16 View schedule View schedule
17 View schedule View schedule
18 View schedule View schedule 
19 View schedule View schedule
21 View schedule View schedule
22 No service No service
23 View schedule No service
26 View schedule No service
27 View schedule No service

 

 

Route 7

Route 7 now changes direction and returns to the Downtown Transit Center at 3000 Ryan Dr. (Stop ID 1591) instead of Hawthorne @ Mission (Stop ID 1874). No physical stops have changed and the route path hasn’t changed. We just updated how the schedule is displayed.

Route 11

We’ve added a new stop on Route 11 trips to South Lancaster. It's called Chemawa @ Verda (Stop ID 408) and it’s right before the roundabout.

Route 12

Route 12 now changes direction and returns to the Keizer Transit Center at Chemeketa College – Bldg 2 – Bay E (Stop ID 1867) instead of 45th @ Brown Lot (C.C.C.) (Stop ID 1785). No physical stops have changed and the route path hasn’t changed. We’ve just updated how the schedule is displayed.

Route 13

Between 7 p.m. and 11 p.m., buses now depart the Downtown Transit Center at the top and bottom of the hour instead of 15 minutes after the hour and 45 minutes after the hour. This helps riders make easier transfers during later evening service.

Route 19

We added a trip from the Keizer Transit Center to the Downtown Transit Center departing at 7:15 p.m. We also extended the last trip that departs KTC at 10:28 p.m. It now travels through Keizer Station to serve Stadium @ Ulali (Stop ID 1555) and Ulali @ Keizer Station Blvd (Stop ID 1382) like it does all day on Saturdays.

Cherriots Regional

Cherriots Regional routes continue to operate at their pre-pandemic levels. Click the links below to see a detailed schedule.

Route Weekday schedule Saturday schedule
1X View schedule No service
10X View schedule View schedule
20X View schedule View schedule
30X View schedule View schedule
40X View schedule View schedule
45 View schedule No service
50X View schedule No service

Route 30X

We’ve added a stop called Mill City – 3rd @ Alder (Stop ID 1917) which is served in both directions.